We can modify your order before it is prepared and shipped. To do this, contact us.
To ensure that your request is processed as quickly as possible, you can send us the following information:
Change the delivery address - we need your order number, the new delivery address and the recipient's surname, name and telephone number.
Change the billing address - we need your order number, the full postal address as well as your surname, name and telephone number (additional details for companies: company name and intercommunity VAT number)
Remove a product from the order - we need your order number, the product reference or description and the quantity that you want to remove.
Add a product - it is not possible to add a product to your order. You can place a new order and ask us to merge your two orders into a single shipment. To do this, we need your order numbers and a confirmation of the delivery address.
Do you need more information? Contact us